U

Use the options at the top of the page to select your country and employment type to ensure you’re accessing the correct benefits information.

Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. – Fri., 8 a.m. – 5 p.m. CT)

Need Help? Contact Team Member Services

Call 855-432-6453, Option 2
(Mon. – Fri., 8 a.m. – 5 p.m. CT)

EAP & Supportiv

Employee Assistance Program (EAP) Resources

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Aetna Resources for Living EAP

Supporting Your Mental & Emotional Well-Being

At Michaels, we care about your mental health as much as we care about your physical health. The Aetna Resources for Living Employee Assistance Program (EAP) is a free, confidential resource available for you and your family — even if you’re not enrolled in any Michaels benefit plans.

The EAP can help you:

  • Manage stress, money worries, and family worries.
  • Deal with work and life services, like child care, elder care, and education.
  • Locate resources for adoption, relocation, volunteer opportunities, camps, pets, and more.
  • Get support for your emotional well-being.

Supportiv: A Peer Support Service For All Team Members

Michaels offers all Team Members unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more. Your immediate family members above the age of 13 can also use Supportiv. For more information, follow the link below.

Learn More

How to Use Supportiv & Your EAP

EAP Resources

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Care Kits

The EAP offers free Care Kits to help you through life’s important stages, including:

  • Pregnancy Care Kit
  • New Baby Care Kit
  • Child Safety Care Kit
  • Active Adult Care Kit
  • Elder Care Kit

Counseling Services & Mental Health Resources

The EAP includes counseling services for all Michaels Team Members:

  • Full-time Team Members are eligible to receive up to three (3) face-to-face or televideo counseling sessions per issue at no charge.
  • Part-time Team Members are not eligibile for face-to-face counseling sessions, but are eligible to receive confidential counseling by phone at any time.

You can call 24 hours a day for in-the-moment emotional well-being support. Services are free and confidential, and can help with a wide range of issues, including:

  • Anxiety
  • Relationship support
  • Depression
  • Stress management
  • Work/life balance
  • Family issues
  • Grief and loss
  • Self-esteem and personal development
  • Substance misuse and more

Financial Constitution Resources

Sometimes a little help can go a long way. You can get a free 30-minute consultation for each issue you’d like to ask about, from creating a budget to setting long-term goals.

To get started, either call 1-800-283-5645 (TTY 711) or visit resourcesforliving.com (Username: Michaels / Password: 8002835645)

Learn More: Program Overview

Summary of EAP Benefits

Learn More & Access the EAP Portal

For more information and to access EAP resources, log in to the Resources for Living member portal using the information below.

Username: Michaels Canada
Password: employee

You can also call 1-877-847-4525 (TTY 711), text +1-647-624-2840, or send an email.

Contact Your Provider

Aetna

Employee Assistance Program (EAP)

Phone

English: 1-877-847-4524
French: 877-847-4525

Text

1-647-624-2480

Supportiv

Peer-to-Peer Support Tool for You & Your Family

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What is Supportiv?

Program Information & Resources

Through the Michaels Employee Assistance Program (EAP), you have unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more.

Supportiv is an online tool that lets you talk through any mental health, emotional, or social struggles in small group chats with people who can relate. Discussions are anonymous and are guided and safeguarded in real time by professional facilitators. Supportiv is anonymous and available 24/7.

Supportiv is available to all Michaels Team Members and household members.

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Get Started with Supportiv

Supportiv is free to use at your convenience, there’s no need to enter any personal information, and you’ll be live chatting in about 30 seconds.

  1. Visit Supportiv and select the “Chat Now” button.
  2. Submit your question or challenge.
  3. Get matched with peers to chat with, and receive guidance and hyper-targeted recommendations from a professional facilitator.

Financial Wellness Resources

In the event of an emergency, please call 911. Additional crisis and emergency resources can be found by visiting the following link: Emergency Resources.

How to Use Supportiv & Your EAP

Video Introduction

The video below offers a one-minute demonstration of how Supportiv works.

On-Demand Webinars

Below, Team Members can watch on-demand webinars from Supportiv.

From Burnout to Motivation

How to Advocate for What You Need

Mental, Emotional & Social Growth

Virtual Health Care

Free Virtual Health Care Services

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Consult+ Virtual Health Care

Consult+ Virtual Health Care is like a doctor’s office in your pocket, offering you and your family members 24/7 virtual access to non-urgent medical care in available in English and French. Services are available at no cost to you from any location where you’re comfortable talking via phone call, video, or chat.

What’s Included

  • 24/7 access to medical professionals
  • Less time in clinic waiting rooms
  • Help for non-urgent health conditions
  • Prescriptions and refills for most medications
  • Access to self-led therapy for mild and moderate depression and anxiety
  • Requisitions for lab tests and follow-up test results, when medically needed

Therapy Services

Consult+ offers Internet-Based Cognitive Behavioral Therapy (iCBT) services for mental health support anytime, anywhere. For more information, refer to the program overview, available in English and French.

How to Access Consult+

You can access Consult+ services in the My Canada Life at Work member portal or using the Consult+ mobile app. 

Whenever you use Consult+, make sure to have your Canada Life policy number (180654) and member ID on hand, which you can find on your Canada Life benefits card.

Frequently Asked Questions (FAQs)

Get Started with Consult+

Group Policy Number

Your Consult+ benefits are provided under the following policy number: 180654.

Provider

Canada Life

Health Care, Disability, & Life & AD&D

Phone: 1-800-957-9777 (TTY 711)

Emergencies

Canada or U.S.: 1-855-222-4051 (Toll-Free)
All Other Countries: 1-204-946-2577 (Collect)

Out-of-Country Claims

Canada or U.S.: 1-866-530-6025 (Toll-Free)
All Other Countries: 1-905-816-1990 (Collect)

Michaels Benefits

Locate Benefits Information Using the Menu Above

Benefit Summary

Your Canada Life Workplace Benefits

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Benefits Offered Through Canada Life

Michaels offers you comprehensive health care coverage through your Canada Life group benefits plan. As a full-time Team Member, you have access to Consult+ Virtual Health Care, Extended Health, Dental, Life, AD&D, Critical Illness, and Disability coverage. You can explore these benefits using the navigation menu at the top of every page of this website.

The Canada Life Welcome Kit, Benefits Booklet, and other coverage information linked below can help you get started with your benefits.

Welcome Kit & Member Portal

The Canada Life Welcome Kit, available in English and French, helps you get started with your coverage and guides you through how to use the My Canada Life at Work member portal.

Benefits Booklet

Your Canada Life Benefits Booklet, linked below, provides detailed information about what’s included in your group benefits plan.

Policy Numbers

Your Canada Life benefits are provided under the following policy numbers:

  • 180654 – Life, Accidental Death & Dismemberment (AD&D), Short-Term Disability (STD), Long-Term Disability (LTD), Extended Health, Dental, and Virtual Health (Consult+).
  • 180655 – Optional Life, Optional Accidental Death & Dismemberment (AD&D) & Optional Critical Illness (CI).
  • 52137 – Short-Term Disability (STD) for full time salaried Team Members only.

Manage Your Benefits in Workday

Workday is your resource for managing your elections, dependant information, and beneficiary designations.

Log in to Workday

Workday Job Aids

  • The Coordination of Benefits job aid, available in English and French, outlines the steps you can take to add Coordination of Benefits information in Workday as well as integration file logistics.
  • The Leave of Absence (LOA) job aid, available here, helps you access Workday while out on leave.

Provider

Canada Life

Health Care, Disability, & Life & AD&D

Phone: 1-800-957-9777 (TTY 711)

Emergencies

Canada or U.S.: 1-855-222-4051 (Toll-Free)
All Other Countries: 1-204-946-2577 (Collect)

Out-of-Country Claims

Canada or U.S.: 1-866-530-6025 (Toll-Free)
All Other Countries: 1-905-816-1990 (Collect)

Benefits at a Glance

An Overview of Your Michaels Benefits

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For a quick overview of your benefit options, select your employment type and language below to download a print-friendly version of your Benefits at a Glance.

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Benefits at a Glance – Full-Time Hourly Team Members (English)English
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english
Benefits at a Glance – Full-Time Hourly Team Members (French)French
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french
Benefits at a Glance – Salaried Team Members, Store Managers & Assistant Store Managers (English)English
Download
View
english
Benefits at a Glance – Salaried Team Members, Store Managers & Assistant Store Managers (French)French
Download
View
french
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Benefits at a Glance – Hourly Part-Time & Seasonal Team Members (English)English
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english
Benefits at a Glance – Hourly Part-Time & Seasonal Team Members (French)French
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View
french
Benefits at a Glance – Saskatchewan Part-Time Hourly Team Members (English)English
Download
View
english
Benefits at a Glance – Saskatchewan Part-Time Hourly Team Members (French)French
Download
View
french

New Hire Hub

Benefits Enrolment Guidance for Newly Hired & Promoted Team Members

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Welcome

Congratulations! We are delighted to have you on the Michaels team. We know you have much information to review, many things to learn, and numerous steps to complete as you begin your career with us.

Our hope is to simplify the process of selecting your Michaels benefits. The information and tools provided on this website will guide you through evaluating your options and designing your benefits for today and into the future.

New Hire Checklist

Confirm Your Enrolment Deadline

You may enrol upon your date of hire or becoming full-time and you have until 30 days after your benefits are effective to complete your enrolment.

You must complete enrolment when you are first eligible. If you do not enrol when you are first eligible, you may be asked to complete a Statement of Health, and coverage may be denied.

IMPORTANT: Enrol as soon as possible to ensure your benefit coverage is set up with the health providers and to avoid any premium retro payments deducted from your paycheck to the effective date of your coverage. Use the calculator below to help you determine these important dates and make sure to enrol by your deadline.

Select your hire date:

Review Your Benefit Options

For a quick overview of your benefit options, view/download a print-friendly version of your Benefits at a Glance. You can use the navigation options at the top of this website to review the benefits available to you and complete your enrolment online.

  • Health Care Benefits: Review your Health Care Coverage options included in your Canada Life group benefits plan. For additional coverage, consider enroling in Extended Health and/or Dental insurance.
  • Determine Dependant Eligibility: Most plans provide coverage for eligible dependants, so you can ensure the right coverage for you and your family. If you need to cover family members, make sure to determine who is eligible.
  • Save for the Future: From day one of employment, you can sign up for a retirement savings plan and get matching contributions from Michaels.
  • Income Protection: If you would like additional income protection, you can elect Optional Life and AD&D and/or Critical Illness Insurance coverage.

Questions? Contact Team Member Services at 1-855-432-MIKE (6453) or Canada Life at 1-800-957-9777.

Get Started

Use the link below to get started with your benefits enrolment today!

Remember, you have 30 days from your benefits effective date to complete your benefits enrolment.

Welcome

Congratulations! We are delighted to have you on the Michaels team. We know you have much information to review, many things to learn, and numerous steps to complete as you begin your career with us.

Our hope is to simplify the process of selecting your Michaels benefits. The information and tools provided on this website will guide you through evaluating your options and designing your benefits for today and into the future.

New Hire Checklist

Part-Time Team Member Benefits

Saskatchewan Part-Time Team Members

If you are a part-time Team Member in Saskatchewan, you may be eligible for Extended Health, Dental, and Life and AD&D coverage. Follow the link below to learn more about the benefits available to you.

Learn More

Questions? Contact Team Member Services at 1-855-432-MIKE (6453).

Michaels CARES

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Helping in Times of Need

Michaels CARES is a 501(c)(3) charity that helps Team Members in their greatest time of need.

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How We Help

  • Destruction of or Severe Damage to primary residence due to natural disaster or victim of a crime.
  • Forced Evacuation from primary residence by local community authority due to severe weather conditions, natural disaster, or other hazardous condition.
  • Death of Team Member or eligible family member(s).
  • Critical illness or injury of Team Member or eligible family member(s).
  • Foreclosure/eviction.
  • Unhoused.
  • Transportation Issues due to theft or car accident.

How You Can Help

  • Set up payroll deductions in Workday.
  • Make a one-time donation in store using SKU #10498317.
  • Support your fellow Team Members.
Disaster Relief Resources

Apply for Assistance

Make sure you meet the requirements before you submit your application for assistance. Here’s a quick checklist to follow when you apply:

  • Application must be completed in its entirety.
  • Sponsor must sign the application (sponsors are a critical part of our process).
  • Supporting documents are attached – more is better.

Have questions? Read the Michaels CARES Frequently Asked Questions (FAQs), available in English and French.

Ready to apply? Use the link below to open and complete the Michaels CARES application online, or download the paper application in your preferred language.

Apply Online

Print the Application

Contact Michaels CARES

Michaels CARES

501(c)(3) Charity

3939 W. John Carpenter Fwy.
Irving, Texas 75063

Phone: 972-409-5858

Hours Changing

How Your New Employment Status Impacts Your Benefits Eligibility

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When your employment status changes from part-time to full-time or full-time to part-time, your benefits eligibility and coverage options will also change. This page describes how your new employment status impacts your benefits.

For assistance, contact Team Member Services at 1-855-432-MIKE (6453) and select option 2, available Monday through Friday from 8 a.m. to 5 p.m. CT. You can also open a Knowledge Zone support ticket.

Select the scenario that applies to you:

Changing From Part-Time to Full-Time

As a full-time Team Member, you have access to Michaels comprehensive health and welfare benefit plans. You will be eligible for benefits effective the day you become full time if you’ve met the initial eligibility waiting period of the first day of the month following 30 days with Michaels. If you have not, you will be eligible for benefits when your waiting period has been met.

Enrolment Deadline

Within 30 days of becoming full-time you must log in to Workday and open your “Change in Status” task in your Workday Mailbox to enroll yourself and eligible family members into benefits.

If you do not enrol during this enrollment window, your next opportunity to enrol will be during our annual benefit Open Enrolment period (which typically occurs in May), unless you experience a qualifying life event (QLE) that allows you to make benefit changes.

Review Your Benefit Options & Enrol Online

Visit the How to Enrol page for step-by-step instructions on how to review your full-time benefit options and complete online enrolment in Workday.

How to Enrol

Changing From Full-Time to Part-Time

If you are transitioning to part-time, any Extended Health*, Optional Life and AD&D Insurance, Disability, and/or Critical Illness (CI) coverage will end. You can continue to save for retirement in the Registered Retirement Savings Plan (RRSP), and get the same Michaels matching contributions. You’ll also still have full access to Team Member Perks & Discounts.

*If you work in Saskatchewan, you remain eligible for Extended Health coverage.