Evidence of Insurability (EOI) Requirement
How to Complete the EOI RequirementWhat is EOI?
Canada Life requires Evidence of Insurability (EOI) for Team Members who wish to make any of the following changes to their benefits:
- Enrol in Medical and/or Dental coverage through Canada Life as a late entrant outside open enrolment or not during a qualifying life event
- Enrol in Optional Life and AD&D Insurance and/or Voluntary Critical Illness Insurance
The EOI requirement applies during initial enrolment, during open enrolment, throughout the plan year, and for qualifying life events.
How to Complete the EOI Requirement
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Identify the Type of EOI Request
A. Late Applicant
(Enrol in Medical and/or Dental coverage through Canada Life as a late entrant outside open enrolment or not during a qualifying life event)
If you are enrolling in benefits for the first time or adding a spouse/dependent without a qualifying life event, complete the following forms:
- Late Applicant Form
- Application for Group Coverage Form
- Evidence of Insurability – Late Applicant Benefits Request (Form M5995)
B. Increasing Coverage Amounts
(Enrol in Optional Life and AD&D Insurance and/or Voluntary Critical Illness Insurance)
If you are increasing Optional Life Insurance or Voluntary Critical Illness coverage, complete:
Team Members must complete the employee sections of these forms before submission.
Submit Forms for Review
- Open a Knowledge Zone ticket.
- Attach all completed and signed EOI forms from Step 1.
- The Benefits team will complete the employer section and send the forms to Canada Life at: groupmed@canadalife.com.
Canada Life Review and Processing
- Please allow up to four (4) weeks for Canada Life to review and process your EOI request.
- If you have not received a status update by mail after four weeks, open a Knowledge Zone ticket for assistance and reference your Knowledge Zone case number from Step 2.
Notification of Decision
Helpful Resources
Questions About EOI?
For assistance, either call Team Member Services at 1-855-432-MIKE (6453) and select option 2 or submit a Knowledge Zone ticket.
Employee Assistance Program (EAP)
Aetna Resources for Living EAP
Supporting Your Mental & Emotional Well-Being
At Michaels, we care about your mental health as much as we care about your physical health. The Aetna Resources for Living Employee Assistance Program (EAP) is a free, confidential resource available for you and your family — even if you’re not enrolled in any Michaels benefit plans.
The EAP can help you:
- Manage stress, money worries, and family worries.
- Deal with work and life services, like child care, elder care, and education.
- Locate resources for adoption, relocation, volunteer opportunities, camps, pets, and more.
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Get support for your emotional well-being.
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Care Kits
The EAP offers free Care Kits to help you through life’s important stages, including:
- Pregnancy Care Kit
- New Baby Care Kit
- Child Safety Care Kit
- Active Adult Care Kit
- Elder Care Kit
Counseling Services & Mental Health Resources
- Mental Health Support Team
- Mental Social Well-Being
- Daily Mental Health Habits
- Steps to Improve Mental Health
The EAP includes counseling services for all Michaels Team Members:
- Full-time Team Members are eligible to receive up to three (3) face-to-face or televideo counseling sessions per issue at no charge.
- Part-time Team Members are not eligibile for face-to-face counseling sessions, but are eligible to receive confidential counseling by phone at any time.
You can call 24 hours a day for in-the-moment emotional well-being support. Services are free and confidential, and can help with a wide range of issues, including:
- Anxiety
- Relationship support
- Depression
- Stress management
- Work/life balance
- Family issues
- Grief and loss
- Self-esteem and personal development
- Substance misuse and more
Financial Constitution Resources
Sometimes a little help can go a long way. You can get a free 30-minute consultation for each issue you’d like to ask about, from creating a budget to setting long-term goals.
To get started, either call 1-800-283-5645 (TTY 711) or visit resourcesforliving.com (Username: Michaels / Password: 8002835645)
Learn More: Program Overview
New service for all Team Members!
Michaels offers all Team Members unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more. Your immediate family members above the age of 13 can also use Supportiv. For more information, follow the link below.
How to Use Supportiv & Your EAP
Helpful Resources
Learn More & Access Resources
For more information and to access EAP resources, log in to the Resources for Living member portal using the information below.
Username: Michaels Canada
Password: employee
You can also call 1-877-847-4525 (TTY 711), text +1-647-624-2840, or send an email.
Provider
Aetna
Resources for Living Employee Assistance Program (EAP)
What is Supportiv?
Program Information & Resources
Through the Michaels Canada Employee Assistance Program (EAP), you have unlimited access to Supportiv, an online peer support service that can help you cope with stress, work, family issues, loneliness, anxiety, parenting, motivation, and more.
Supportiv is an online tool that lets you talk through any mental health, emotional, or social struggles in small group chats with people who can relate. Discussions are anonymous and are guided and safeguarded in real time by professional facilitators. Supportiv is anonymous and available 24/7.
Supportiv is available to all Michaels Team Members and their household members.
How to Use Supportiv & Your EAP
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Get Started with Supportiv
Supportiv is free to use at your convenience, there’s no need to enter any personal information, and you’ll be live chatting in about 30 seconds.
- Visit Supportiv and select the “Chat Now” button.
- Submit your question or challenge.
- Get matched with peers to chat with, and receive guidance and hyper-targeted recommendations from a professional facilitator.
In the event of an emergency, please call 911. Additional crisis and emergency resources can be found by visiting the following link: Emergency Resources.
Video Introduction
The video below offers a one-minute demonstration of how Supportiv works. There is an English version followed by a French version.
On-Demand Webinars
Below, Team Members can watch on-demand webinars from Supportiv.
From Burnout to Motivation
How to Advocate for What You Need
Mental, Emotional & Social Growth
Download the Presentation
Michaels Benefits
Locate Benefits Information Using the Menu AboveBenefit Extras & Discounts
Additional Benefits
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EAP
The EAP is a free and confidential resource available for you and your family — even if you’re not enrolled in a benefit plan through Michaels.
We care about your mental health as much as we care about your physical health, so all full-time Team Members are eligible to receive up to three face-to-face counseling sessions per issue at no charge using the EAP.
The EAP can help you:
- Manage stress, money worries and family worries.
- Deal with work/life services like childcare, elder care and education services.
- Locate resources for adoption, relocating, camps, volunteer opportunities, pets and more.
Get More Information
Visit www.resourcesforliving.com and log in with username Michaels Canada and password employee.
Phone: 1-877-847-4525
SMS: +1-647-624-2840
Tuition Assistance
Michaels offers tuition assistance to help you pay a portion of the cost for your college tuition or language programs for professional and personal development.
Most Team Members are eligible to receive up to $2,000 per year in assistance. To apply, you must meet all criteria outlined in the Tuition Reimbursement Policy (also available in French), and complete the necessary form. For more information and complete eligibility requirements, contact Team Member Services. You may also log in to the Knowledge Zone, click Human Resources and then Tuition Assistance.
See the Savings & Discounts tab for information on tuition discounts available at several online universities.
Adoption Assistance
Interested in adoption? You may be eligible for adoption assistance! Michaels will reimburse you up to $5,000 per adoption to help cover adoption fees, attorney fees, court costs, travel expenses, medical fees (for the child) and temporary foster care. To apply, you must meet all criteria outlined in the policy (available in French and English) and complete the necessary form within six months of the finalization of the adoption. For more information and complete eligibility requirements, contact Team Member Services.
Team Member Discount Card
At Michaels, we love fueling the joy of creativity — and that includes helping you bring your projects to life for less. As a Team Member at the best place for all things creative, you and your immediate family* can decorate your space or get ready for your next creative project with your Team Member Discount Card. Your Michaels discount includes:
- Stackable Discounts – 30% Team Member discount on top of any customer-facing offer available at the time of purchase.
- More Eligible Services – Your discount is not limited to complete custom framing orders! You can also use it on glass replacement, matting only, and other individual custom framing services.
Just check out with a Team Member and present your Discount Card to benefit from the savings.
Depending on your position, you will receive your Discount Card either by mail or from your Supervisor.
*Immediate family members must live with the Team Member to qualify for the discount. Standard Coupon Exclusions apply. Visit Michaels.com for details.
Discounts
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Perkopolis
We partner with Perkopolis — Canada’s leading employee perk program — to give you great deals on everything including movie tickets, electronics, groceries, clothes, vacations, personal care, pet insurance, and more.
To get started, visit perkopolis.com and select “Register” in the top right corner. Once you enter your email address, you’ll receive an email from Perkopolis to activate your registration. Then, enter your member ID code, which is MICHAELS plus your employee ID number (for example, MICHAELS1234).
Program Overview:
Gift Guide:
Skechers Discount
We are partnering with SKECHERS to offer you a 30% discount on slip resistant work shoes and corporate casuals. Log in to Perkopolis to get the discount code you can apply at Skechers.ca.
GoodLife Fitness Preferred Pricing
Michaels Canada Team Members can get 25% off* on up to two memberships with $0 enrollment at GoodLife Fitness locations across Canada. You have the following corporate membership benefits available to you:
- An excellent variety of cardio machines, equipment and free weights.
- World class group fitness classes.
- Once you join you can purchase up to two (2) family members discounted memberships.
- GoodLife On-Demand online workouts you can do wherever and whenever you want.
Additional resources:
- Program Overview: English | French
- Video Introduction
- Frequently Asked Questions
To learn more, join, and/or sign up for a trial pass, visit the GoodLife Fitness website.
*Offer valid through Jan. 16, 2026.